Methods of Payment
For your convenience, the following payment options of choice are available:
- Pre-Authorized Payment – Our most convenient payment method. With your permission, banks will deduct the payment directly on the due date of your bills.
- Equal Billing Plan – Available to standard supply service (SSS) customers only. Not available to those customers who elect to contract with electricity retailers (further information on this program can be found immediately following methods of payment).
- At any Bank, Trust Company or Credit Union within Canada – all banks will accept payments before the due date at the ATM machine or teller. Make sure you tear off the top portion of your bill to accompany the payment, otherwise the bank will not accept payment.
- Via the Internet/Telephone – all banks will accept payments using the contract number at top right hand corner of your bill 54321-001 or 01000123.
- By Post – Canada Post will deliver your payment and bill stub.
- At our Office – Front Door, 24 hour drop box will accept cheques only.
PLEASE NOTE: CASH PAYMENTS ARE NOT ACCEPTED AT THE OFFICE.
Equalized Billing Plan
A typical electric bill has its ups and downs as the seasons change. Westario Power’s Equal Payment Plan evens out your monthly bill – you make the same payment every month. There are no surprises, so it’s easier on your budget.
Here’s how it works. First, an average payment is calculated based on your past electric use. That average becomes your new monthly payment. You will still be aware of exactly how much electricity you use because your regular monthly bill will show your actual usage and your Equal Payment amount.
To sign on for the Equalized Payment Plan, download and mail your completed Pre-Authorized Chequing form or call our Customer Service Department at 519-507-6937 or toll free 1-866-978-2746 for assistance.
An Equalized Payment Plan is not available to customers currently under contract with an electricity retailer. |
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Pay Your Bills By Credit Card
Westario now offers customers two fast and efficient methods to make bill payments by credit card (Visa, Mastercard, or American Express)
Web Payment
Paymentus is an online, fast and secure Instant Payment Network. Access this option by clicking on the Pay Now button.
- You will need to enter your payment information, including the account number, credit card information and payment amount
- Paymentus charges a fee to use their service. You will be asked to confirm that you've agreed to pay a convenience fee.
- When you have entered your information, click on "Make Payment".
- A confirmation number will be provided if the transaction was successful
Telephone Payment
If you would like to pay by telephone the Toll Free number is 1-866-392-1995. You will be linked to a secure, automated telephone payment system, provided by Paymentus.
- Enter your payment information, including the account number, credit card information and payment amount
- You will be asked to confirm that you've agreed to pay a convenience fee
- A confirmation number will be provided if the transaction was successful
Frequently Asked Questions
- How will my payment be confirmed?
Payments by web or telephone will be known to Westario instantly. If you have any questions, feel free to call our Customer Service Department at 1-866-978-2746.
- Why is a convenience fee required?
The fee covers payment handling and processing charges. Westario Power does NOT receive any part of the service fee. Paymentus is an independent company providing a service for Westario Power customers.
- What is the cost of a convenience fee?
A fee of $5.95 for up to $250 is calculated. Similarly, a payment of $900 will automatically attract the applicable convenience fee of $23.80 (4 x $5.95). For each successive payment amount greater than $2,000, additional transactions are required.
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