Other Services

Information Bulletin on Billing Meter Location

DISTRIBUTION COMPANY AWARENESS:
ESA has received inquiries from LDC’s in regard to difficulties accessing their billing meters on customer premises. Examples are, the height of the meter, too high or too low; obstructions to the meter such as landscaping, fences, decks, brick or siding not allowing the Meter Technician to access the meter safely.
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Planting Near and Around Transformers

Obstructions are defined as fencing, shrubs, trees, vines, flowers, lawn ornaments, and any other materials or objects placed around the surface mounted equipment by residents.  Obstructions hinder the ability of Westario Power’s personnel to adequately and safely repair, inspect, or service the transformer. Fencing, shrubbery, and plantings etc. are allowed in accordance with the following guidelines:
  • The front of the transformer must be free of any obstructing material so that the transformer is clearly visible from the street. Power Line Maintainers require 3 meters (about 10 feet) of clear space at the from of a transformer to operate the equipment inside and inspect the transformer. The front of the transformer can be identified by the padlock on the access door.
  • Plantings or fencing may be placed around two sides and the back provided that 1 meter (about 3 feet) of clearance is maintained.
  • Power Line Maintainers will be inspecting pad mounted equipment. Recently, we’ve begun to affix decals on the transformer front, describing the clearances from the equipment. See the decal below.

  • Trees planted within 15' of the transformer may eventually require removal if tree roots or foliage hinder service or maintenance of the transformer.
  • The front of the transformer must be free of any obstructing material so that it is clearly visible.
  • The top of the transformer must be completely unobstructed.
  • Any shrubs or bushes planted must not be of a variety which bear thorns or sharp protrusions of any kind or any variety of running vine, such as ivy which will grow over the transformer.
  • Contacting Westario Power before planting is encouraged.
  • Obstructions found by repair or inspection crews may be removed without notice to the resident. 

Incorrect Planting Around Transformers

Proper Landscaping Around Transformers
  While the shrub is growing over the top of the transformer, the amount of growth is minor and does not hinder Westario Power personnel from opening the access door.

Hydro Locates

Before you dig, drive a post, or plant a tree, call. This is a free service for excavators and homeowners. Having your utilities located before you dig is also the law under the Ontario Occupational Health and Safety Act (section Construction Projects 228). Westario Power requires lead-time of 5 business days.

To request a cable locate, call Ontario One Call at 1-800-400-2255.  Ontario One Call centre is open 24 hours per day, 7 days a week and will take the locate request on behalf of Westario Power.  G-Tel will perform cable locating for Westario Power, effective January 5, 2008.

Conserve Energy -
Plant a Tree

Plant leafy (deciduous) trees on the sunny side of your house.  During the summer they provide shade, and in the winter they shed their leaves to let the warming sunshine through.  Through strategic placement of trees, energy demand can be significantly reduced; up to 40% for summer cooling and up to 10% for winter heating.

Hydro Wires and Trees

If you have a concern about trees or tree limbs close to Westario Power lines, call 519-507-6937 or toll free 1-866-978-2746 Ext. 232.  When customers request Westario Power to trim trees, we will review each request, on a case-by-case basis, to look for potential risks to system reliability.

Trees that interfere with or have the potential for interfering with existing utility lines, or trees that obstruct the route of new lines, will be trimmed, or sometimes removed.  There are two exceptions:
  • Trees near the distribution lines that pose no immediate risk to Westario Power’s distribution system will not be trimmed or removed.  The customer should hire a fully qualified arborist with electrical awareness training.  This training allows the arborist to encroach up to 3 feet to energize primary conductors.  Since this tree poses no risk to Westario Power we will not participate in its removal.
  • Trees that interfere with secondary service wires (wires from utility poles to the customer’s house or building) will not normally be trimmed or removed.  The homeowner can make arrangements to have these wires temporarily disconnected and removed to permit the property owner or a contractor to trim or remove the tree.  If a customer wants service wires temporarily disconnected to trim or remove a tree, contact Westario Power at least two weeks in advance to ensure the availability of a utility crew at the desired time. 
If Westario Power determines that a tree should be trimmed or removed, Westario Power will remove all branches and wood from the property.  The property owner may keep any portion of the wood desired.  However, Westario Power will not cut wood to uniform length nor stack the wood.  Trees to be removed will be cut as close to ground level as possible.

Fallen trees or limbs that have fallen from standing trees are the responsibility of the property owner.  The property owner is also responsible for the disposal of all limbs and wood resulting from the trimming of storm-damaged trees for Westario Power service restoration effort.