Billing Disconnection/Reconnection Policy
Westario Power Inc.’s business process dictates the following schedule for billing/disconnection/reconnection:
| Day 1 |
Invoice/Bill forwarded to
Customer |
Due Date is 16 days from
Statement Date |
| Day 21 |
Reminder Notice forwarded (minimum $50 invoice/bill) |
Payment of invoice or payment arrangement made with Customer Service Rep |
| Day 28 |
Disconnection Letter forwarded (minimum $150 amount outstanding) |
Payment of invoice or payment arrangements made on overdue amount with Customer Service Rep |
| Day 35 |
Disconnection of Service
performed |
If no payment arrangements are agreed upon, field activity commence |
|
|
After disconnection of service takes place, amount due will have to be paid in full in order for service to be restored. Confirmation of payment must be provided to our office by 3:30 P.M. in order for service to be reconnected the day of the payment. A reconnection charge of $65 + GST will apply to your next invoice. Reconnection of service does not take place after hours (4:30 P.M. to 8:30 A.M.).
Further to payment of overdue amount, the customer must re-establish a good payment history; therefore Westario Power Inc. requests a security deposit (see above-noted section addressing Security Deposits).
Please note, should a hydro service be disconnected longer than 6 months, the property owner must have the service inspected by an ESA representative.
|
|