Westario Power's Privacy Policy

Personal Information Protection and Electronic Documents Act (PIPEDA)

In April of 2000, the Government of Canada passed the Personal Information Protection and Electronic Documents Act. This is a federal act that applies to all federally governed organizations.

Effective January 1, 2004, the application of the Act expands to companies conducting commercial activity within a province, including Westario Power Inc. The overriding principle of the Act is that Westario Power Inc. has a right to collect, use or disclose personal information for business purposes that a reasonable person would consider appropriate within the circumstances. This policy is intended to protect the rights of the company as well as the rights of the individual customers and suppliers. Westario Power’s objective is to continue to provide reliable electrical services to its customers with the respect and trust of its customers and the general public.

Under normal circumstances, Westario Power will not collect, use or disclose customer’s personal information for any other purpose than that for which it was intended, being the provision of electrical service and/or to support the participation in other related programs and services. Similarly, Westario Power will not collect, use or disclose suppliers’ personal information for any other purpose than that for which is was intended, being the acquisition of supplies and services necessary for the provision of electrical service and other related programs and services to Westario Power’s customers.

Exceptions to the above are in accordance with those set forth in the PIPEDA Act and/or the laws of Ontario.

Personal information means information (whether factual or subjective) about an identifiable individual, regardless of the format in which it is recorded. Personal information collected and recorded by the company includes:

• ID numbers, such as Drivers Licence, SIN #, date of birth;
• Billing and electricity consumption records;
• Service and equipment;
• Credit information;
• Work orders and work summaries;
• Service contracts;
• Program participation;
• Supplier performance issues;
• Information obtained for the purpose of supplier evaluation. The negotiation and implementation of contracts, and to monitor performance;
• Any other relevant information regarding the provision of electrical service as provided under the laws of Ontario and the laws of Canada

Information may be collected actively, through application forms, surveys, or direct personal contact with a Westario Power Customer Service Representative, and collected passively, such as by recording data from customer transactions or through website visits.