Retailer Information
See the following customer service billing insert and press release relating to energy retailers in our service area.
WHEN SOMEONE KNOCKS ON YOUR DOOR
….BE A SMART SHOPPER
7 IMPORTANT FACTS
- Westario Power employees ARE NOT knocking on doors selling electricity contracts.
- Know your rights. If someone comes to your door selling electricity, you have the right to ask for photo identification and to ask what company they are representing.
- Compare prices carefully. Customers, who have not signed a contract with an electricity retailer, are supplied electricity under the Regulated Price Plan. As of May 1, 2007 the “two step” residential rate is 5.3 cents and 6.2 cents. What is the contract price offered?
- Regulated Price Plan Variance: The Regulated Price Plan (RPP) variance settlement amount applies to a consumer on the Regulated Price Plan (RPP) who switches to a retailer. This amount reflects your share of any accumulated variance between the actual price paid to generators and the forecast price paid by RPP consumers (e.g. 1 year of customers kWh consumption multiplied by the OPA rate). The variance will be settled on your next bill.
- Existing Budget/Equalized Billing Plans. Should you sign a contract with an electricity retailer, your existing budget/equalized billing plan will end and any settlement amount (debit or credit) will appear on your next bill.
- Contract Commitment: Withdrawal Penalties – Renewal. Before signing a contract, know the terms, read the fine print, and understand everything you are committing to. What are the penalties to get out of the contract? If you have an existing contract nearing the end of the term, read the terms of the contract to determine what action you need to take to renew the contract or to let it expire.
- The Ontario Energy Board licenses all electricity retailers and gas marketers. Retailers and marketers must use fair marketing practices. This includes immediately and truthfully identifying themselves, what company they represent and to not pressure you to sign a contract. If you have any issues or concerns in this regard, please report them directly to the Ontario Energy Board.
Ontario Energy Board
Box 2319 TORONTO, ON M4P 1E4
Consumer Information Website: www.oeb.gov.on.ca
Toll Free Call: 1-877-632-2727
Email: complaints@oeb.gov.on.ca
Consumer Alert Press Release – May 18, 2007 |
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 Media Release: Energy-Efficiency Campaign Launched in Walkerton
For immediate release: November 3, 2007
Volunteers with Project Porchlight, an award-winning energy efficiency campaign run by the not-for-profit group One Change, will distribute half a million energy-efficient light bulbs this fall to households across Ontario... « read more
- Click Here to view the Project Porchlight T-Shirt
- Click Here to view the Project Porchlight Volunteer Button
Share the Warmth
Westario Power is proud to be partnering with Share The Warmth since 2005. Share The Warmth is a registered non-for-profit charity that purchases heat and energy assistance on behalf of low-income families, seniors, disabled and terminally ill persons in the Province of Ontario. Share The Warmth does not give money. Rather, Share The Warmth uses 100% of all public donations to purchase emergency heat and energy in the form of electricity, gas, oil, propane, kerosene and wood and ensures energy is delivered to low-income households in need. Customers requiring further information around this program can contact the following agencies:
YMCA Owen Sound: 519-371-9222
Salvation Army – Owen Sound: 519-371-0957
Salvation Army – Wiarton: 519-534-0353
Salvation Army – Wingham: 519-357-1951
Report Theft of Power
Houses in the province are being used to illegally cultivate marijuana and most of these locations are stealing the electricity to do it. Not only is this extremely dangerous, it is costing our customers thousands of dollars a year. The impact is more than financial. Grow houses are 40 times more likely to catch fire than a normal residence. ... « read more |
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